Online Shopper
Post-Delivery FeedbackOct 14, 2026
the process of purchasing my items to be picked up in store was very easy. i needed to return one of the sizes as it was too big for my toddler. I went back to the original store that I picked up my BOPUS order from, 10605 N 43rd Ave, Phoenix, AZ 85029, and was misinformed by the employees that I needed to return the item via mail. it was an awkward interaction because i stood there expecting the employees to either confirm if my bopus order could be returned in store and they handed me my item back and said it needed to be returned by mail. confused as i confirmed beforehand online, i called customer service and the rep was amazing! super nice and quick and even confirmed with the original store that it could be returned. the call was less than 5 minutes. she was great! but, i did not want to go back to the store and went to a different one at 4961 W Bell Rd, Ste B3, Glendale, AZ 85308, the blonde haired manager, i assume, was so nice! she even explained the process of why they cant accept returns for online orders vs bopus and apologized for the misinformation provided by the original store. she even confirmed before starying the whole process to ensure she was providing me the correct information. the staff there was also very nice and was greeted the moment i walked in. the second store i visited made up for the experience i had originally.