Bathroom access policy
Site Experience FeedbackOct 14, 2026
The website was good because it had more options than the store. The 2 stores we went to today did not have the right size costume and I was going to sew it but gave up , I'm going to just return the costume from store bc I ordered a better fitting one from website now. I wish all the online options were also available at stores. Also, your store should really have a bathroom for customers to use because there are a lot of kids coming in for costumes and we had to leave the store today and drive to the supermarket to use the bathroom for my 6 year old, and it made me really irritated since I know there is obviously a restroom in the building , and to be honest I was so annoyed I really didn't feel like going back and giving the store my business . My 6 year old daughter has short bowel syndrome and 15 cm of intestine. It feels similar to being sick with a stomach bug every day for your whole life . It's insane that we had to run out of your store and get in the car to drive elsewhere to try and make it to the bathroom in time for her. I'm most people would probably not have driven back to continue shopping afterwards, and honestly we're lucky she didn't end up pooping right on your floor. In all seriousness though, having a restroom for customer use should be the norm. It's just customer courtesy.