Shane
Post-Delivery FeedbackOct 16, 2026
We purchased an inflatable costume for my son, well in advance of when it was needed. The product took over 10 days to arrive, and when it did it was clearly an item someone returned and previously worn. The blower of the inflatable was duct taped together, and there was duct tap repairing the main zipper in the back. This was not a new product, but was a returned used product being sold as new. We contacted customer support, and it took nearly an hour for them to agree to send a replacement for the used item they sent due to no quality control on your end. We requested overnight delivery as our son has a Trunk or Treat event at his school 2 days later. They agreed to send it overnight, but shocking, the product didn't ship for over a day and is now scheduled to arrive one week later than our needed date. So the short version - you sent a previously used item that was broken due to no quality control (and an unethical use of a returned item being sold as new), followed it up with slow / rude customer service where we had to convince the rep that we had been sold a used product, were then promised a timely replacement and you didn't come close to hitting the timeframe. People say to avoid buying from Spirit Halloween for so many reasons (high cost, poor quality) but this was a whole new level of problems as it's clear they are also selling previously used / worn items as new and not distinguishing it to customers.