AJ
Post-Delivery FeedbackOct 16, 2026
I placed an online order and was satisfied with the products that arrived and the delivery time. Two of the items did not fit and I went into the Spirit Halloween in New Bern, North Carolina to make returns. The assistant manager, Megan, refused to make the return because it past the return window. This was not true as Spirit Halloween states per company policy that returns can be made until October 16th. Megan refused to help me or offer any kind of solution. I went home and contacted the corporate office. Corporate confirmed that I could indeed make returns. I drove back to the store and had to get corporate on the phone with Megan to complete the return. She was still difficult about making the return for an online purchase, but corporate instructed her to. In the end, I was able to return the items per Spirit Halloween's return policy. However, this was a huge hassle. I made two trips to the store and had to call corporate to resolve this. Megan needs more training surrounding the company's policies and procedures. Megan was also rude and at no point used critical thinking to find a solution. She also needs additional customer service training.