Frustrated
Site Experience FeedbackOct 16, 2026
My store was not listed on the website other than listing the address. We went to the store and bought a costume for my son, but when we got home and tried it on it was too large even for me as a grown adult. (Yes, I checked the size chart multiple times.) I wanted to then buy a smaller size from the website but I couldn't see if my store had it in stock. My store was not listed anywhere, for any item, to see if it was in stock or if I could do store pick up. And the store doesn't accept phone calls. It was extremely frustrating so I ended up having to pay for shipping because I couldn't find it in my store or even see what my store has in stock or not in stock. Other stores in my area noted if it was out of stock or if they had it, but mine just didn't exist on the website. And I was on two different chats for combination of over an hour just to be told that they can't look up stock in any of the stores. It was so frustrating and the only reason that I bought the costume was because my son already decided he liked it. I would have bought from Amazon in a second if I didn't have to deal with all of that.