You can go to laurel!
Post-Delivery FeedbackNov 7, 2026
I received my order 2 costumes that I purchased online. My husband decided not to participate in Halloween so I wanted to return his costume. I went to my nearest spirit Halloween store in Columbia Maryland. The staff was so rude. They were not helpful at all and one even told me to leave and go to another store before I could respond. So basically, he put me up the store for no reason. I was not loud or rude. I never used any bad language or degraded anyone with my words. I was told I could not return or exchange my item without an invoice. To which I responded, there was no invoice or packing slip inside the package I received. The only information I had was proof of purchase from my order confirmation. I called customer service and was told to give my personal device to one of the staff members so that they could speak to them to which I responded, I was uncomfortable. I also told the customer service representative that the staff inside the store told me to basically leave so I did not feel comfortable going back into the store. The whole experience was really odd and it felt like it was a scam. In total, I purchased three costumes from Spirit this Halloween season. I only wanted to return one and now you will never have me as a customer again.