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Post-Delivery FeedbackOct 16, 2026
I paid $77 for my daughter’s Halloween costume and intentionally ordered a size bigger so she could wear it over a swimsuit. I spent that much because I wanted to make sure everything was taken care of ahead of time and that we wouldn’t have any last-minute issues. When I opened the package, I was shocked to discover that the wand was broken into tiny pieces. There were little shards scattered all over my house! Out of curiosity, I checked my doorbell camera, and you can actually see the delivery driver THROW my package from a distance, causing it to smash against the steps. You can even hear the wand breaking in the video. I’m beyond frustrated that someone can be so careless with something another person has paid good money for. To make matters worse, I tried contacting customer service through the live chat. I waited 15 minutes just for the agent to end the chat, leaving me waiting for absolutely nothing. I had to start all over again and wait nearly another 20 minutes, only for the second agent to offer me 25% off. What a joke. I can’t even return the costume at this point because Halloween is right around the corner, and there isn’t enough time to order a replacement. The best they could offer me was an $18 refund, which could take up to 24 business days to arrive. So now, after spending almost $80 on a costume to avoid last-minute stress, I’m stuck going out to find a replacement wand myself because someone else was careless with my package. And after nearly 40 minutes wasted trying to get help, I’m left feeling like the inconvenience and responsibility have been dumped entirely on me. It’s not just about the $18. It’s about paying good money for something to arrive in good condition, having video evidence of what happened, and then having to fight with customer service for a reasonable solution. Absolutely ridiculous.