Online Shopper
Post-Delivery FeedbackOct 28, 2026
I find it very unfortunate the return policy. I ordered the costume on Oct 17 and received it Oct 20 - I immediately tried it on and found it to be too big. I called customer service right then and the lady told me that it was past the cut-off date to return. While I can understand if I had ordered it way prior, but I tried it on as soon as it was delivered and still was told it was too late to return. I didn't even have it for more than a few hours, let alone actually wear the costume out. So ridiculous that I'm stuck with a costume that doesn't fit because I ordered later in the month, but I still think an exception could have been made as I was trying to return it the SAME DAY it was delivered. I was told I could possibly exchange it in-store but I live in the middle of nowhere and there's not a store within hours of me. Because of your unfair policy, I will never order a costume or anything from your company again.
**But please explain this to me: I could have just as easily bought the costume from Amazon, still shipped and sold by YOU, and there's a free 30 day return policy...yet, not when I buy directly from you?? It makes no sense AT ALL! Never again.