Nizzy
Site Experience FeedbackOct 17, 2026
My experience with Spirit Halloween has been very disappointing. The discounts would not allow me to apply the correct offer to my account, and the only option available at checkout was 20% off. I was also shown one price, but after selecting Apple Pay, my total changed because of additional taxes and fees that were never clearly communicated beforehand.
This is not my first negative experience with Spirit Halloween. Items I previously purchased in-store literally fell apart the same day, and when I tried to address the issue, I was told I could not receive a refund. I decided to give the company another chance this year because I hoped ordering directly from the warehouse would mean better quality, but after my previous experience, I am already concerned about what I will receive.
Another major issue is the lack of inventory. Even a month before Halloween, many of the most popular and valuable items are already sold out, leaving very few alternatives. Not everyone has the opportunity to shop early because we have regular jobs and families to take care of. Customers should not have to miss out on Halloween items because the company does not seem to have enough inventory to meet demand.
It honestly feels like Spirit Halloween takes advantage of the fact that it is only around for a limited time each year. Customers are willing to spend money, but that does not mean we should have to accept poor-quality products, confusing pricing, limited inventory, and disappointing customer service. I understand that this is a seasonal business, but customer satisfaction should still matter. I hope Spirit Halloween takes these concerns seriously because this is my second disappointing experience, and it makes me question whether the company truly values its customers or is simply focused on making as much profit as possible during the Halloween season.