KD
Post-Delivery FeedbackSep 21, 2026
I was looking for a very specific adult costume and size and a very specifc infant costume and size from spirit halloween. I went to a store and neither were there. I went online and it said there were 7 of the infant costumes in stock at the store I was just at. So I ordered it for pickup the next day. The next morning, i got an email stating the order was canceled because there was no stock. I looked online and the adult costume was availalele for pickup at a store. I ordered it online for pickup and then the order was canceled the next day. I looked online again and the adult costume wasn't in any of the stores in the province. So I ordered it online and paid the extra money to ship it since it wasn't available in my province. The infant costume was in stock at a 2nd store in my city so I ordered it for pickup at the second store since the infant costume wasn't in the first store I had been to. That order was not canceled and I was able to go pick it up. When I went to the second store to pick up the infant costume, I found the adult costume in the exact size I needed even though it online said it was no available anywhere in my province. I ended up purchasing it because I already had 2 online purchases canceled and I wasn't sure if the adult costume I ordered online to be shipped would actually come or be canceled again. The adult costume ordered online was shipped a few days later and has arrived but I now need to return it because I don't need two of the same costume and I wasted a bunch of money paying for shipping.
Of note, after driving across the city to pick up the infant costume, we got home and found a piece of the costume missing. We coud not physically call the store to speak to someone and when calling customer service, they could not help us and told us to drive back to the store to try to exchange it. My husband drove across the city again and was able to exchange the costume for the last one that was in stock in the store. What a headache.
I understand that spirit halloween are pop up stores for the holidays, but the inventory in store shoud be accurate to what is listed online. Trying to get these costumes cost us a lot of time and money (including gas money) and although the costumes are what we wanted and we are happy with the quality of them, the stores themselves and online website are all over the place with inventory. because of how difficult this process was, i am not inclined to shop at or recommend spirit halloween again.