AJ
Post-Delivery FeedbackOct 17, 2026
I had a frustrating experience with my online purchase of a adult costumes from Spirit Halloween. Unfortunately, the item did not fit the way I expected, and trying to resolve the issue turned into a nearly two-hour ordeal.
What frustrated me most was the lack of clear communication: the phone lines weren’t accepting calls, the website didn’t clearly explain the return shipping costs or process, and emailing wasn’t a practical option since it was the LAST day to return my items. I felt stuck trying to find answers with no clear direction.
After reading the return policy, I drove to my nearest store with the costume, hoping to find a solution. Chantel, the store manager, was kind when answering my questions, but because my purchase was online, she couldn’t provide definitive answers or much assistance.
I went home and initiated the return online, only to discover that I would have to pay approximately $25 out of pocket at UPS to ship the costumes back. On top of already paying for the original shipping, I was extremely frustrated by the thought of spending even more money just to return items that didn’t fit.
After scrambling to find another option, I located the size I needed and returned to the store. I was honestly ready to give up and just purchase the correct costume when I explained my situation to an employee and Abby, another store manager.
This is where my experience changed completely! Abby and the employee took the time to listen, understand my frustration, and find a solution. After everything I had gone through just to correct a sizing issue, their willingness to help made all the difference. They were able to resolve the return, and I truly appreciated their patience, understanding, and customer service.
While the online return process and lack of clear support were disappointing, Abby and the employee deserve recognition for turning a frustrating situation around. They showed me what good customer service should look like. Spirit Halloween, please recognize these employees for their efforts! They made a difference in my experience, and I’m genuinely grateful for their help.