Terrible service
Post-Delivery FeedbackOct 18, 2026
Last Sunday I placed an order for two costumes, as I wasn’t sure which size my daughter would need. I received the order on Thursday, 10/15. Neither costume fit, so I immediately went onto the website to put in for a return. The costume we weren’t marked as delivered yet, so I figured I would try again the next day.
On October 16, I tried again. The costumes still weren’t marked as delivered so I tried to chat with customer service. I was told I would be sent a verification email. I checked my inbox, trash, and spam folders multiple times and did not receive it. I requested another email, and again I didn’t receive one.
This morning I checked again and this time the costumes were marked as delivered. When I tried to make the return, however, I saw that I was one day too late. I tried to chat with a live agent, but received a message that the queue was full. I tried calling but the message says you are closed. I also sent a text message but received no response.
i was finally able to call amd couldnt hear the customer service agent wdue to background noise. o called again amd tjr woman was extremely unhelpful. i am now stuck with two poorly made, cheap costumes that i can never use because your website basically scams customers into returnimg after the deadline. i will never shop witj you again