Online Shopper
Post-Delivery FeedbackOct 18, 2026
I placed an online order and read that it would be ready the next day. I was supposed to receive an email that the order was ready, but the store location was an hour away from me and I had to go out that way anyway the next day, so I stopped in to check on my order. They were not busy and staff didn't seem too interested in helping me get my online pick up order filled so I didn't have to drive all the way back out there later the same day. So I ended up driving home, checked my email several times and never got one stating that the order was ready for pick up. I reached out to support around 7pm and asked them if they could help and I was told they would call the store and see what was going on. Of course as soon as they called, the store updated my order to complete. Even though I was told it was updated, I still didn't receive an email until after 11pm that night that the order was done. I had to drive a whole hour back out the next day before the event that I needed the item for to pick it up. It was my first time ordering online at spirit and it will definitely be my last. I wasn't even offered any form of compensation to make up for all the extra gas I had to spend. I also received a coupon the very next day after purchasing that would have made the item even cheaper and I couldn't cancel and reorder because I needed the item by a certain time and it would have started the online pick up process all over again because they didn't even have the product on the floor for me to purchase anyway.