Ckymlewa
Post-Delivery FeedbackOct 19, 2026
Dealing with Spirit Halloween's customer service was one of the worst experiences I've ever had not just over the phone but through the chat service as well. I recently received an order I clicked for a 2X in the costume and received an XX small instead. I ended up calling customer service first (had to leave my number for a call back, then was in the phone with them for about 30 min) the first rep explained that they could possibly find the size in the store the lady claims she had a location that I could go pick up that costume. I asked her to have them hold it for me (because I'd be driving 30 minutes away),but then I said I'll call myself. When I called I couldn't even speak to anyone because it says they're not taking phone calls. I called customer service back, then I had another rep (or so I thought, but I actually think I got the same rep as the 1st call) saying no I couldn't return my item and we can't find those things in store and I will have to go store the store to see if they had my item. I said that's not what the last rep said. And I told her how can one rep be saying one thing and another a totally different thing. I then asked to speak to a supervisor. I explained everything that happened and said at this point I just wanted a refund because I wasn't going to get the new costume in the right size in time. I was told for the inconvenience I didn't have to return the costume, I could donate it and I'd be getting a full refund. So that's what I'm waiting on now. Even though I had to call back about that as well because I received an email saying I was only refunded $10.95 when my costume was $49, the rep said it would all show and come later.