Unhappy Customer
Post-Delivery FeedbackOct 19, 2026
I placed an order for an animatronic online because the one my family wanted was not in stock in store. The expected delivery date was Friday last week, but over the past two weeks I noticed that the unit was never shipped, according to the tracking information I was given . So I reached out to customer service and they told me the item was lost in transit so I requested a refund. I got confirmation for only the tax and shipping refund, not the actual item which was hundreds of dollars. I asked them for a discount code for this inconvenience, and I was told I could not get a discount because I had been refunded. Well first of all I did not get refunded, we will see if they even do refund me because I only got the confirmation for shipping and tax. Second of all, it is common courtesy to give a customer something for a terrible and inconvenient experience. So now I am out hundreds of dollars and I cant even order a new Animatronic since it wont arrive on time. We cant just walk into to a Spirit store either since the closest one to us is a 4 hour drive. My children are very disappointed . Will not be a returning customer - steer clear from online shopping with these guys! They do not care if they make a mistake and wont do anything to help.