Online Shopper
Post-Delivery FeedbackOct 19, 2026
When I went to pick up the order the first time the employee could t find it, so I went back the next day. When my daughter tried it on it was way too short. It is an 8-10 but def closer the 8 for height. So we went to the store closer to my home to exchange and the cashier and manager couldn’t figure out how to do the exchange. The ended up calling the District Manager and then the person of them. I was at the register for over 35 minutes. I had my receipt and the return form provided from the Spirit website and literally just wanted to exchange for the larger size.
Finally after they got the approval to exchange no one even apologized for the length of time. They just kept saying it was a new process and they needed to make sure it was paid for and that I actually picked up the order at the other store.
Then when it was time to process the exchange the cashier couldnt figure it out and all of the other team members were gone.
At this point I said never mind at this point because it had been over an hour and I had three kids and my husband waiting outside for me. I needed to feed the kids so I said never mind I will just donate it to someone.
On several occasions o asked to just come back but they had what I wanted to purchase and what I needed to exchange and kept saying they were working on it. Now that I type this I imagine they were assuming I stole it and that’s why I couldn’t pay or leave. Overall this experience was pretty terrible.