Savannah
Post-Delivery FeedbackNov 2, 2026
I ordered an adult costume and and an infant costume online from spirit Halloween. The shipping options were 46.99 for express shipping which placed the estimated delivery time 1-3 days. Standard shipping estimated 5-7. When getting the express shipping, it was guaranteed before halloween, as advertised multiple times on the website. After placing my order, it showed my order would arrive on November 6th. I contacted the company MULTIPLE times, asking why it was showing two and a half weeks to get here when I paid for express. They stated I had paid for express, but the carrier shipped it standard. They would not ship another one express even though it was THEIR MISTAKE. One customer service representative ( I got transferred through multiple all telling me different information) assured me I did pay for express and it would arrive in 3 days, and if it did not they would issue a refund. The costume came over a week later, after Halloween. Customer service has refused a refund, saying they are not responsible. Absolutely horrible customer service and false advertising.