TJ
Post-Delivery FeedbackNov 6, 2026
I ordered two items from Spirit Halloween on October 16th. A set of angel wings, and a size large devil costume for my dog. The angel wings arrived in a timely manner. The devil costume for my dog arrived prior to Halloween however, because the tracking stated it was still in Ohio a couple days prior to Halloween, I decided to go with another costume from Amazon. Thank goodness I did because the devil costume that was sent to me was a size medium, not the large that I ordered. I was also sent a slip stating that all online orders had to be returned on or before October 22 or I would not be eligible for a refund. Which is funny because the order arrived after the 22nd. I called the Customer Service number provided on the slip only to hear an automated message stating that there is another number that I need to contact. Once I made contact with a customer service agent, I explained my situation. I then had to prove I had received a size medium by taking a picture of the costume package and send it to a text number that had been provided.
Although the Customer Service agent was polite, at no point during our conversation did he take the initiative to apologize on behalf of spirit Halloween. Only when I shared my frustration about having to change costume ideas did he offer an apology. But this was literally the very end of our conversation. And it was a very bland apology at best.
I still have to drop off the dog costume to a spirit Halloween location. I also still have the angel wings, which I didn’t use because I had to change my costume. I’m hoping the store will complete a return for me.