Sold out, poor customer service, disappointing
Post-Delivery FeedbackNov 7, 2026
My experience with Spirit Halloween has been extremely frustrating from start to finish.
Initially, I placed an online order that was marked as shipped, but the tracking information did not update for five days. When I finally called customer service, I learned that one of the items was actually sold out, despite the order showing as shipped. The representative was unhelpful and offered no reasonable resolution, so I ultimately requested a refund for the entire order.
We later found and purchased the item at a local Spirit Halloween store, only to discover that it was broken. What should have been a simple refund turned into another frustrating experience. It took four separate emails before customer service finally agreed to issue a refund, which I am still waiting to receive.
Between the inaccurate shipping information, poor inventory management, defective merchandise, and lack of responsive customer service, this has been an incredibly disappointing experience. I have spent far more time trying to resolve these issues than I ever should have, and Spirit Halloween has made very little effort to make things right.