Liz
Post-Delivery FeedbackNov 3, 2026
Website was fairly easy to navigate and I found several items I made use of for the holiday and on sale before Halloween, which arrived before Halloween. Some items I had not seen in stores so using the website was very helpful for accessing the full product line and finding available items I wanted. Overall a good experience and I do recommend checking out Spirit.
Couple disappointments: the first was that, while I was regularly informed via email of shipments and expected arrival times, that it was not clear to me that items would be shipped from multiple locations. In the future I will try to narrow my search to a single store and perhaps simply go there to shop or pick up items, or to only purchase online exclusives for shipping. I'd like to avoid too many shipments.
The second was that the one item I purchased full price arrived damaged. Item appears to be a Spirit brand item with poorly designed packaging and make of cheap feeling materials, which I did not expect based on the price. I blame the item packaging for the damage as the item includes grass stakes for displaying the piece, but holds the stakes right next to the easily punctured material of the display pieces. The outside shipping packaging was fully intact and in good condition and nothing else was broken.
It was a bit of an unnecessary ordeal to find out if the item could be returned for a full refund without paying for shipping (per Spirit's standard policy) due to the damage being likely a result of the package design, or how the item was packed, rather than the shipping service. I began on the site and ending up chatting only to be told after several minutes that CS wasn't available until the next day (I did not see available rep hours noted anywhere). I ended up emailing CS so I wouldn't have to get through the AI bot first again the next day. Customer service was quick to resolve my issue and offered a full refund without return of the item after I provided pictures. In the future if I have any issues I can't find a resolution for on my own, I will begin with emailing. AI bot is only helpful for pointing to information that can be easily found on the website already, but not actual resolution