Online Shopper
Post-Delivery FeedbackOct 20, 2026
My order was delivered on October 15. It was too big. When I realized this and went online and saw the October 16 return policy, I drove to my nearest Spirit Halloween store. My online order came with no paperwork. I was told I couldn't return it in store without paperwork. I called customer service, spoke to someone I could barely understand, and was texted a very sketchy PDF version of an invoice. I returned to the store again on Friday morning and was told that because it was an online only item that it could not be returned in store. I was also told I could wait until the manager returned from lunch to speak with them. I called customer service again. After 30 minutes of being on hold, I was given an address which again was texted to me by someone I could barely understand and I paid $12 at my local post office to mail the costume back. I will be lucky if I ever receive any of my money back. Spirit Halloween is a scam. They wouldn't allow me to initiate the return online because my item hadn't been marked as delivered yet even though it arrived on Thursday. I had already placed another order for the smaller size I needed by this point and it arrived on Saturday. Spirit Halloween needs to make their return policy clear. If you cannot return items that were ordered online that are online only in the physical store you need to say so. I will never order from Spirit Halloween again and I think your customer service is terrible.