Frustrated
Post-Delivery FeedbackOct 28, 2026
I ordered online a wrong item. I ordered a dropping mechanism, when I needed a swinging mech. I went to my email of the order the day I rec'd it and hit reply asking the process to do an exchange. The following day, still no reply back, so I called customer service. This person told me I could exchange it, but the swinging mech. was out of stock. I asked if I could return it then, and he said all returns needed to be by the 16th(October). How can I return something by the 16th, if I only ordered it on the 19th and rec'd it on the 22nd? We went a few rounds about that, and he wouldn't conceed. I asked to speak to a supervisor and all I got was, he's not here. As we were closing out our call, he had the audacity to ask if there was anything else he could help with. Really? He didn't help with anything! And I might add, this whole time on the phone, I had to keep asking what he was saying, because there was alot of mumbling! Nonetheless, I went to a store, and they had the right swinging mech. and I was able to exchange it. However, that 10 minutes of frustration has put a sore taste in my mouth. I also want to add, 48 hours after sending my email, I did receive an email saying my email was undeliverable! Are you kidding me? It was an email to customer service, so why was it undeliverable?
I understand, the closer you get to Halloween, Spirit doesn't want to allow people to make returns, because they probably had their party already, I get that! However, Spirit had record of my order being the 19th. Spirit also had record of my delivery as the 22nd! Don't continue to tell me it is your policy to make a return by the 16th, when it was literally, impossible to do!