Prism
Post-Delivery FeedbackOct 20, 2026
I ordered my daughter’s costume and when I went to pick it up, I was told that they don’t have the costume “as I can see” . They sent me to another store to check and I was told that the new store will help me to cancel the order if needed.
I got to the next store and luckily I was able to find the costume. However, they told me that I couldn’t cancel the order in the same store and I needed to pay again. New store manager told me that I needed to come back to the original store (first store where I was few minutes ago) and cancel the order.
I came back to the original store (currently pregnant and I was with my daughter) and asked for the closest restroom since my daughter was crying and she needed to go to the restroom. Woman at the front was so rude and in a rush and her only answer was “ we don’t have public restrooms”
I left the store and asked outside and I was able to get help.
When I came back, she was surprise that I was the person who needed to do the return (I guess the manager from the other store called her) and she was able to cancel the order and left. I had some questions about if I’ll be getting an email confirmation and I needed to wait for her to come back. When she did come back, her answer was “don’t know contact customer service” and left.
Cashier from second place was nice and tried to help me. However, she couldn’t and ended up calling her manager.
Horrible experience in general.