UnhappyGram
Post-Delivery FeedbackOct 30, 2026
I ordered a costume online on 10/16. It was sent by FedEx to the wrong address and I was notified it was delivered. I contacted the homeowner there who said it was not delivered. I was then notified it would arrive 10/25, which it did, in evening. I took to granddaughter to check fit on 10:28 but it did not fit. I started online return by checking my receipt which said return was closed after 10/22 (reminder I received it 10/25). I figured I would call customer service anyway because of late delivery. I called the number 3 times, never got through to a person. The AI customer service robot said my order number was incorrect- I checked it, called back with same number, told again it was incorrect. I tried to get a human. I did not succeed, I clicked every option offered in a menu. None were answered, click only started the menu all over.
I will never, never, never order from this company again and I will tell everyone to do the same. The irony is that I live close to a spirit Halloween store and this costume could have been on the shelf in that store before Halloween.