Binx
Post-Delivery FeedbackSep 27, 2026
I was really excited for my costumes [I love Halloween and ended up purchasing a second costume order, which arrived and is decent]. My issue is my first, more important costume. It came with a broken button/chain. Though frustrating, I thought, "eh, at least I can fix this, don't want to risk not having the costume" [my husband and I are matching themes] as there were only 2 medium left. Only to realize after mending my "new" pricey costume, BOTH accessories were also ripped! What is wrong with your quality control? Both RIPPED!!! A bow and hat. More sewing. More work for me on a NEW costume? So, I sew those too, going "at least they didn't get the stockings wrong lol... wait..." Check the stockings sent, recheck my order... You sent me the WRONG STOCKINGS TOO!!! I'm not paying shipping for cheap stockings, can't return my crap quality costume since I already had to mend it... And it dawns on me. When I first had the item up it said 1 medium left, waiting to show my husband, it eventually bumped up to 2 medium left. Item arrived looking like it had been opened... Makes me feel like you intentionally sell returned DAMAGED products. I do not want to shop somewhere that thinks so little of their customers. I've been shopping here since I was a teenager [and I'm OLD now lol], and shopping at Spirit has been a birthday tradition of mine, so I want to keep being a customer, but if your quality's going to keep going down this much, I might have to call it. Make my own costumes [if you're going to make me sew them anyway!] Very unhappy customer...