Snoopy
Post-Delivery FeedbackOct 21, 2026
I ordered a costume for my daughter on October 12 and I received it on October 16 and realized it wouldn’t fit so I took it to the Spirit Halloween physical store in my area and I was told that I couldn’t return it there. I had to send it back through the mail because I paid with Klarna. I said well I was reading online and I saw that it said today the 16th is the last day that I can return it and after that it would have to just be for an exchange and she said oh no just go home and start the return online and as long as you’ve done that on today’s date, it’ll still be fine. So that’s what I try to do and because it did not show that it had been delivered. I could not do it online. It took me several hours to keep getting on chat because I kept getting cut off and finally someone said well it’s not gonna show as delivered until tomorrow so I’ll just make you a receipt and you can use it. I don’t know what I’m supposed to do with the receipt. I haven’t been able to actually speak to anyone I have no use for an exchange credit at Spirit Halloween. That is a seasonal store. I would just like to get my money back and I have been unsuccessful. It is extremely difficult to get in touch with anyone. And for this reason, I definitely would not recommend them to anyone.