Paid more money to exchange something!
Post-Delivery FeedbackOct 21, 2026
The worst retail experience of my life. I tried to return the item that I ordered for the first time ever from your website-simply because it did not fit. Policy said no more online returns past 10/19, which is understandable to an extent-but I had just received my order a day prior to the weekend. So I had to go to a local store and they would only exchange it. Couldn’t give store credit for me to return back with my family to look (again, understandable to an extent) so I looked for my exchange items while I was there in a hurry. It was beyond a hassle. The lady doing my exchange had to cancel and ring everything up again, at least 4 times, not knowing how to exchange the item apparently, & made me go back for more items only to take them off, and somehow at the end of me trying to exchange the item that didn’t fit, I had to pay taxes and pay MORE money for the items I was forced to exchange it for, right then & there. Highly unsatisfied and highly disturbed I had to pay MORE money when I just wanted to return the item that did not fit. Ridiculous. I tried to contact anyone with customer service via the phone and there were absolutely no options to speak with someone. Thank you for reaching out so that I may be able to make you aware of this awful customer service experience!