Online Shopper
Post-Delivery FeedbackOct 21, 2026
I ordered my son a costume on the Friday long weekend. We do not live in the city so we were planning to come in on the Next Friday. I had gotten an email a few days later from ordering explaining they were going to cancel my order on the holiday Monday. I was able to call customer service on next day,Tuesday. They had told me my order was cancelled. That does not give anyone any time to pick up the order on a long Thanksgiving weekend. I ordered things frequently to pick up in the city and pick up a week later no problem. However I called the customer service and we got in touch with the location that had our order still in hand. They held it for me till the Friday as planned. I sent one of our sons and husband to pick up the costume while I did our Costco shop as we were pressed for time. They were able to pick up the costume so some what solved. They ended up paying way more then what I previously paid the first time. What customer service should have done was discounted the costume to make it the on line price as that was the original price for us. I would have noticed if I was picking up the costume as my son didn't know when purchasing it for me.
I will say this is the first time I have ever had this issue with on line pickup ordering. We own a farm outside of the city and we are very organized when coming to the city to pick up our groceries and items needed. We have 5 children and have spent a lot of money in the past with your store. We
were planning to purchase another costume soon for another kid but because of the on line experience, we feel we have lost trust that it will be there when we come to pick it up unfortunately.We can't have that with Halloween so close. This caused a lot of stress when this happened because we had a hard time finding the costume in the first place and to have order cancelled when we had a small window to come grab it and then was charged more at the store then the on line made it not a great experience.