Online Shopper
Site Experience FeedbackSep 17, 2026
Website said free shipping on orders over $40. I didn’t realize you had to enter a code to get free shipping. Not sure why you need to enter a code (seems like a shady business practice). After completing my order I immediately noticed I was charged shipping after I placed my order. I tried to cancel my order but it did not give me the option. I made the purchase after business hours so I figured I’d call the next day to get it refunded, no big deal. Wrong! When I called I was told I could not get a shipping refund because the purchase has already been invoiced. I tried to cancel my order less than 60 seconds after placing it mind you. A basic request denied. I asked to speak to a manager and I was left on hold for 30 minutes until I hung up. 15 minutes into me holding knowing a manager nor the lady I was speaking to was going to het back on the line. I called from a different line while still on hold on the other line. I again politely asked to speak with a manager and was again put on hold for 20 minutes until I hung up. I was on hold on 2 lines and avoided. Completely ignored until I went away. I spent over $200 online and spent another $100 the day before in the store, so you are willing to lose a customer that spends hundreds of dollars over a $20 shipping refund? Terrible business model, but ok. I made sure to post several negative reviews about my experience and after doing so I got 3 refunds of $6.66. Why couldn’t you just do this from the beginning? Why make me go through so much trouble? I will be taking my business elsewhere in the future. I’m debating returning everything once it arrives just based on my experience. Terrible customer service. I was told by the first lady who answered my call the manager said you can get free shipping next time. Hahaha. You think there’s going to be a next time. I will never shop with you again.