MekaRTR
Post-Delivery FeedbackOct 30, 2026
I was able to find a very cute costume for my daughter at Spirit Halloween. There was a similar one at another online retailer but the quality was not as nice for around the same price. I'm disappointed becuase for the first time in years, there was no SH in my city, so I chose pick up in a neighboring city and let a family member pick it up. It should have been ready same day, but it was not ready for about 2 days after I purchased. This made me nervous because the website stated they only had 2 of the size I needed. I was worried someone would buy those 2 before my order was retrieved. I wanted to speak with someone about this but did not find an option to do so. Luckily, my order was fulfilled, I did not like getting notifications every day about picking up the order. Give me the initial communication letting me know the deadline for pick up then maybe another reminder the day before, not every day. Finally, there was a bit of confusion about where my order was once my designated pick up person arrived, but the order was found. There is a lot of room for improvement with online fulfillment. I hope that if I do choose to shop SH next season, there is a physical store in my city again.