803Shopper
Post-Delivery FeedbackNov 14, 2026
I would not recommend ordering online from Spirit Halloween. I ordered a Buzz Lightyear costume on September 26, and when it arrived on October 1, it was completely missing both the purple hood and the wings. I called customer service on October 3, and they promised to send a replacement, only to cancel the replacement order on October 8 without fixing the issue. Because they failed to send the missing pieces in time for Halloween, I had to spend extra money buying replacement wings and a helmet from Amazon just to complete the costume.
After canceling my replacement, they initially only offered a 20% refund before finally agreeing to issue a full refund. On October 17, I received a random "Thanks for your order" message, and the tracking link has been stuck on "Order Processing" ever since with zero shipping updates. Instead of sending the missing pieces or issuing the full refund I was promised, they closed out my order and sent me a review survey. Paying full price for an incomplete costume, having to buy the missing parts elsewhere, and still having to chase down a promised refund is way too much hassle.