Indypin
Post-Delivery FeedbackMay 7, 2026
I bought the Alien animatronic. I forgot to include the online discount and I had to contact customer service in order to resolve the issue. Later I sent in an email and was immediately contacted by the manager via an email. She was so nice and I could tell she really wanted to make my purchase a stress free one, even taking the time to answer my emails about questions in an orderly manner. The only problem I had was with FedEx, giving me one delivery date and changing it to another which prompted me to go to the depot in order to pick it up myself. No fault to Spirit Halloween though. The Alien prop is so well made and I think it’s the best one Spirit has ever made (and that’s saying something). It looks so good I’m keeping it up year around in my game room. Plus, I love the way Spirit made the box container, incorporating the very durable handles on the side of the box for easy lifting and the pull out shelving making it a breeze to break down and store if I decided to do so. It’s a family tradition to find a Spirit Halloween Superstore around the Halloween season to put us in the mood for the holiday. Thanks again to everybody involved in making this purchase a great one!