Cat
Post-Delivery FeedbackOct 31, 2026
Paid extra to have my son’s halloween costume shipped quickly, purchased an accessory for $12.99, which we received broken. I immediately went to the customer service chat, agent was nice, offered a replacement item since the one we ordered was out of stock. Was told the replacement was in stock and would be shipped and I would receive an email confirmation. Two days later I had received nothing, so I went to messenger to check the status with customer service. After a prolonged time of back and forth I was informed that the item was actually not in stock and was never shipped. The agent I originally spoke with checked its availability, as did I while in the chat, and it said it was in stock. I feel I was lied to when I had to go asking about my item, and it seems that it just never actually got shipped like it was supposed to while it was still in stock. On top of not receiving the replacement, receiving a broken item to begin with, I was also never informed that my replacement wasn’t even coming at all, wasn’t given a refund or anything until I had to go asking about it. My son’s costume also had a piece fall off immediately when he tried it on. Very cheaply made. This entire purchase experience has been nothing but disappointing and a waste of money. I now also have to scramble, on Halloween day, to attempt to find a replacement item for what we received broken, as well as try to fix the broken costume he has yet to even actually wear. Horrible experience with Spirit this year, and I feel like just refunding the cost of the one item is not even sufficient for all of this.