Jess
Post-Delivery FeedbackSep 10, 2026
I recently moved and my apple pay address was still my old address without me realizing, I called as soon as I placed the order because it would have been shipped to another part of the state. I was told I needed to call the next day. I called the next morning and the person did not seem to know how to resolve it. (it sounded like the same person I spoke to the night before) She offered to allow me to pick it up at my local store but could not set local store to be near my new address and could not provide way of me verifying or proving to store the purchase. It felt that while this person was polite. they just did not have the knowledge to resolve it. I asked questions and did not allow her to end the call without confirmation. After advocating for more information and politely refusing this non-resolution, she was now able to find a way to change the address for the shipment to my new address. This was the solution I had originally asked for. The call on the first night took 3 minutes. I had to set a reminder to call the next morning, which she had said I could call at any time, but really the line would not be open until 9 am. I reset my reminder and called a few minutes later, after 9 am EST, is when I could get through. I spent a total of 30 min. between both calls. I was happy it was resolved but it took more time and more effort than I had anticipated for a mistake that was caught right away. After it was resolved, I was very happy. The costumes arrived to my home within shipping time, despite the issue, and the quality is great. My kids are VERY excited about their costumes.