May
Post-Delivery FeedbackOct 23, 2026
The website should have prices clearly laid out in CAD on all forms of devices. I hadn't realized I was making a purchase in USD for it to be converted after credit card processing. Then to realize that it is exchange only for a certain period of time, after which items become non-refundable (would make sense after Halloween). Lack of availability and sizing could be improved, in addition to a system that correctly displays store stock. An associate in store also confirmed there is a discrepancy between the site and in-store stock. There is also no fitting room, staff follow people around, hold onto items you're bringing in to exchange. I understand these procedures are in place to prevent theft or misuse so I don't mind some of it but at least the website should have a Canadian version with Canadian pricing and return/exchange policies clearly laid out during checkout. Return shipping back to the USA is expensive, so if you miss the in-store deadline due to not being aware, you are out of options. Also, the site chat is ran by an AI with no human response. Pros- Email response is good as they will respond within 24 hours, well-decorated store, certain items carried here not found elsewhere.