KR
Site Experience FeedbackSep 20, 2026
Today's online order was easy and straightforward. I do wish the accessories for the main costume I was looking at were easily accessible in case I wanted them, I had to search for the matching gloves of this costume. I ordered online today because I did not want to physically go into a store. Last year I went into my local store and purchased a costume but realized when I went home to air it out and get the wrinkles out that it was missing an accessory. I returned the same day, literally within the same hour and asked if I could exchange it or simply have the missing accessory (which was sold separately and easily accessible to the manager I spoke with). They denied both requests and would not even take a few minutes to listen to me. Absolutely horrible service and I refuse to go back. I can easily purchase another costume (which was $80) or buy the missing accessory (which I did to complete the outfit) but it was the principle of the experience. Completely rude young lady who looked exhausted and shared she was the only manager in the store. I needed this specific costume because it was a family group costume so I needed it as part of a set. Couldn't believe the lack of interest or concern, I simply wanted a full set considering that is what I assumed I was paying for.