Ouch i have a broken leg
Post-Delivery FeedbackSep 19, 2026
I ordered a posable dummy and unlike the 5 others I had ordered the last one came in broken
Called in to get either a new one or money taken off since it was still a dummy just not posable and sending back would be a pain. The agent was nice but obviously new...was left hanging with all the background noise of people talking and laughing for over an hour with the agent checking back with a question a couple of times...got transferred to zombie squad and got to listen to them talk for 15 minutes and got hung up on. Called back and got transferred to zombie squad again where they said we don't fix these and sent me back to customer service. By this time I was very frustrated and told the agent to send me a replacement or let me talk to a manager. Got put back on hold for 15 to 20 minutes then the agent came back and said they were sending a new dummy. A 15 minute problem took over 2 hours to resolve. If this had been my first purchase from you I wouldn't probably shop here for a very long time...but since this was one of many purchases I will. Have only had 3 problems in all the purchases I've made with you...this last time, a few months ago I had a broken skeleton and that agent was wonderful, and a jumping spider that zombie squad was absolutely no help with and I threw away the next year...which is why I don't buy animatronics from spirit.