C
Post-Delivery FeedbackSep 28, 2026
First off, the product came damaged, even if it didn’t come damage it was so cheap feeling for having paid $80 for this item. I’m in Canada and had to pay USD for this item, and when I googled if I would be able to be refunded what I paid in Canadian it said I would. When I went to return the product in store, like Spirit Halloween said I could, every staff member I talked to was rude, dismissive, and told me they cannot do online returns in store and that I would only get whatever I paid in USD in CAD, so losing about $30. I went to go return through mail and spirit Halloween says that international returns aren’t supported, even though you guys say Canadian orders can return by mail or in store. I called spirit Halloween and the customer service was rude, gave me no answers, and told me to go to a different store. Overall I am very unsatisfied with spirit Halloween, if you’re going to ship to Canada and have Canadian store front locations, you should probably figure out how to properly process returns for Canadians where they’re not losing half the money they spent on an extremely low quality product. I just don’t understand how each store has a different process for online order returns and I don’t understand how you are not able to give me the full money I paid for in Canadian when I am returning the item at a Canadian store location. Please figure out all of this because I am never ordering or purchasing from spirit Halloween after this and am strongly encouraging people I know to do the same so this doesn’t happen to other people