Online Shopper
Post-Delivery FeedbackSep 29, 2026
The online ordering process was great; however, I had difficulty with the return process. Two costumes from my initial order did not fit. Based on the return information on the website, I attempted to return both items in-store shortly after they were delivered.
I was able to successfully return one costume because the store carried that item. However, I was told the second costume had to be returned online because the store could not locate it in their system and did not carry that size. I was also asked if I had received a return or packing label, which I had not.
As a result, I am now stuck with a $50 costume that does not fit. The return instructions for online orders were not clear, particularly regarding items that cannot be processed in-store. The staff also appeared unfamiliar with how to handle online returns, which made the process more frustrating.
I would recommend providing clearer online return instructions and additional training for store employees on processing online purchases and returns. The ordering experience itself was very convenient, but the return experience could definitely be improved.