Tara C
Post-Delivery FeedbackSep 30, 2026
in store pick up could have gone smoother if another employee was available. I arrived around 12 pm to pick up my order, accessing the store was very convenient and the store was clean and good large selection. Upon arrival I saw another customer at the check out counter with what appeared to be a return, so I decided to browse while the employee at the counter completed that transaction. After picking out a couple more masks I went to the front, the other customer was still there being very irate with the person behind the counter. I couldn't hear everything going on, but the employee was being calm and polite. The employee waved over the only other staff member I saw, who was on the floor unboxing merchandise. That other employee quickly came over to complete my check out, however he was new and not fully trained on the register so would have to ask the first employee for some very fast assistance, and this only bothered the first customer more so she eventually left after berating both the staff. The newer employee completed my transaction while assisted by the other. Both were polite and cool mannered while someone was being rude to them for stuff outside of their control. Of course I would recommend Spirit Halloween, large selection of anything Halloween.