Online Shopper
Post-Delivery FeedbackOct 2, 2026
My son wanted the blind referee costume. We looked all over the store before asking an employee for help. They came back and said they didn't have it. We had it pulled up online and it said 4 were in stock at that location so we showed it to her. She went to her "manager" who told me they don't have it and the online inventory isn't associated with them and she swore they didn't have it. Something didn't seem right since the store was absolutely empty of customers and it was fully stocked so we looked around some more. I noticed that above the plain referee costume there was a much larger costume item hanging in front of costumes with smaller packaging. I removed it and there were the 4 blind referee costumes. Why didn't the employees look more and notice that???. I took it up to the checkout and was told that I had to pay $10 more for it by buying it in store even though the price online didn't say it was an online only price. The employees refused to price match it so I stood there and ordered it online for same day in store pickup. I asked how long it takes for the order to come through to the store and the "manager" girl said it could be tomorrow and just because you ordered it for in store pickup here doesn't mean it won't go to a store in Granite City or further away. I asked why it would do that since I was ordering it to pick up same day in her store and it was in stock. She didn't respond. Twenty minutes later I received the message it was ready to pick up. She simply wanted to inconvenience me and none of the 4 girls working wanted to actually work. Terrible employees, terrible customer service, terrible experience.