LakM
Post-Delivery FeedbackOct 4, 2026
I had my daughter pick out the costume she really wanted, we ordered it online and it didn’t take too long to arrive. Only when it arrived it was the wrong costume. I reached out to customer service to get it corrected and the agent told me I could either receive a discount to keep it as is or I have to go return it to my local store and go back online and re order it. I was not satisfied with either of these options. I ordered the correct item and it wasn’t my fault they sent the wrong one… so I gave it a day and reached out to customer service again because I just did not want to drive all the way to my local store. It’s about 40 minutes from my home. After talking to the second agent It was taken care of! They sent me the correct one at no cost. I appreciated the quick efficient customer service the second time around and just thought it was so silly the first time they basically told me I’m SOL and go return it. I don’t think I would have been very happy if that was what I would have ended up having to do. I don’t have time during the week to just pop into a store on someone else’s mistake. Overall it’s taken care of now, but it took 2 attempts of talking to customer service to be corrected. Very frustrating