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Spilsbury Reviews - 943 Reviews - 9.3/10

Jan 9, 2025
Spilsbury.com offers a huge selection of unique puzzles, clever games, fun family activities and gifts for all ages.

Spilsbury Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.5 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

80%79%

Neutral

14%14%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

1.0 out of 10

Recent Reviews for Spilsbury

Showing 1 - 20 of 943

Lori

Site Experience Feedback

Jan 05, 2025

The website is very user friendly, easy to navigate.

Online Shopper

Site Experience Feedback

Jan 05, 2025

lovepuzzels

Arlo

Site Experience Feedback

Jan 05, 2025

Lov buying puzzles from this site. Also love free shipping and sale items.

craft

Post-Delivery Feedback

Jan 05, 2025

The product I got was not good, not as thought it would be, so I returned it. I am still waiting for my credit on my credit card for the return of the product. I have not received it yet on my credit card. I am still waiting for it. Not Happy with anything that I have ever bought from you. Nest time I will shop elsewhere.

John

Site Experience Feedback

Dec 20, 2024

Website was clear and simple to use.


Post-Delivery Feedback

Jan 04, 2025

Great experience overall

Chickey

Site Experience Feedback

Jan 04, 2025

good puzzles

LEW

Site Experience Feedback

Jan 02, 2025

VERY EASY TO USE WEBSITE

Bob

Site Experience Feedback

Dec 31, 2024

It was just ok.

Sue

Site Experience Feedback

Dec 31, 2024

Had to hunt for discount code and then at checkout, that discount amount was never displayed

CAT

Site Experience Feedback

Dec 17, 2024

Navigating sight to order item was a little tricky.

Rhesus

Site Experience Feedback

Dec 28, 2024

500 pieces fit best on my table and you let me know when they are on sale.

Ginny

Site Experience Feedback

Dec 15, 2024

More variety of puzzles needed & more free shipping offers. Amazon beats the pants off spillsbury on free shipping. If I only want 2-3 puzzles I go back to Amazon Also need more discounted puzzles


Post-Delivery Feedback

Dec 27, 2024

One puzzle had several pieces missing. We were almost finished & were very disappointed. It was our Christmas pastime.

Prechuspup

Post-Delivery Feedback

Dec 27, 2024

I love the different odd shaped pieces. The selection is awesome and quality the best. I would recommend.

CaCa

Site Experience Feedback

Nov 30, 2024

This was a simple process. Thank you!

Dude Puzz

Post-Delivery Feedback

Dec 26, 2024

Items were carefully packaged for shipment and arrived quickly. Price was excellent. I will buy from this merchant again. Purchase with confidence.

Daisy

Site Experience Feedback

Dec 09, 2024

I used to order from Spillsbury some years ago when I lived on Bucksnort Rd Jackson, GA. When I retired and did some traveling I didn't do puzzles but now that we are off the road and settled I will be ordering more from to time


Post-Delivery Feedback

Dec 26, 2024

I havebeen ordering from Spilsbury for quite a few years and have been very pleased with everything

Early2rise

Site Experience Feedback

Dec 25, 2024

Was a pleasant experience.

Becky

Site Experience Feedback

Dec 25, 2024

I have ordered from this company before and never had a problem with my products. always has a good selection of puzzles and puzzles sizes

Belle

Post-Delivery Feedback

Dec 24, 2024

It was very good

Miss Bossiepants

Site Experience Feedback

Dec 24, 2024

Streamline and simple process from start to finish. Browsing to purchase in less than seven minutes. Price was incredible and shipping charges were a dream come true. Smooth process from start to finish. Pleasant experience.