Soft Pro Water Systems Reviews - 7 Reviews - /10
Soft Pro Water Systems Rating
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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Recent Reviews for Soft Pro Water Systems
Showing 1 - 7 of 7
Support gone wrong
Site Experience Feedback
Nov 27, 2024
Worst experience with support. Called because before 6 months of having the product I was instructed to do diagnostics and they could not locate issue so required us to have them ship a new head for the unit. One month later we got it and after a few weeks it had the same malfunction issue. Requested refund but told had to run another diagnostic with tech support over phone. While doing this I was instructed to pull a main water line tag that resulted in water submerging my basement and treadmill. Tech support disconnect with us to speak with the owner and multiple hours later no response so we called. No answer but did get an email saying we should contact our home insurance. Did nothing about the refund. Tech was on video phone when this happened and was unable to record. I was able to get pictures and take short video and sent to tech support who did not respond. Left with a wet basement paid for but not working water softener and well.. just bad business.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Chuck
Site Experience Feedback
Oct 04, 2024
This is my second water different from Soft Pro and being a repeat customer says it all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
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Vinney
Site Experience Feedback
Apr 08, 2024
Arrived quickly, well packaged, Had it professionally installed because needed new hookups but should have been able to install myself otherwise (I have moderate DIY experience). Easy to use and works well. The electronic controls are bit confusing but support was able to provide detailed manual. My model doesn't connect to wifi, given current state of industry would expect that to be included by default,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nde_Nkeh
Site Experience Feedback
Feb 28, 2024
Kristine Solayowas the SoftPro agent I was communicating with. She was very methodical in her approach to help me select the right product I needed. Also, I did not feel like being pressured by her to make a purchase. In short, I just liked her marketing knowledge and approach.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
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theMacUgli
Site Experience Feedback
Feb 22, 2024
I started looking for a water treatment system for our new well. Looked at about 7 different systems. Narrowed the field down to 3 based on specifications/cost/and company reputation. The Soft Pro system was the best price for a system that would handle all of the problems with or well water.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
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theMacUgli
Post-Delivery Feedback
Mar 16, 2024
Appears to be a good product. I have completed installation but have not placed in service yet. All expected parts were included, and I purchased the longer SS flex connector that I needed locally. As soon as I complete system chlorination I will place unit in service. I should know how it performs within a month.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
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Chuck
Site Experience Feedback
Feb 25, 2024
Very easy to navigate website, plus has alot of information to make my purchase very informative one
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
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Agnes
Site Experience Feedback
Mar 11, 2024
Excellent customer experience! Christine listened to my needs and concerns. She came up with solutions that satisfied me. Thank you, Christine!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »