ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1361 - 1380 of 9,414

Shar

Site Experience Feedback

Oct 09, 2024

Shoe Mall is a fast, easy website to find what I'm looking for. Shipping is free! They offer a code to make the price even less.


Post-Delivery Feedback

Oct 19, 2024

Shoe Mall has a great variety of shoes and clothing. They are reliable about shipping orders on time.

mack

Site Experience Feedback

Oct 19, 2024

Website was easy to navigate.

Online Shopper

Site Experience Feedback

Oct 19, 2024

Easy to navigate and good price

D~licious

Post-Delivery Feedback

Oct 19, 2024

I love shopping here. I always get my orders on time, and I can always count on the quality to be top tier.

Barb

Site Experience Feedback

Oct 18, 2024

It is hard to find narrow shoes these days and doubly hard to find narrow slippers. Thanks for having some to choose from.

Online Shopper

Site Experience Feedback

Oct 18, 2024

I had a hard time filling it out. It kept going back to the beginning and I had to start over five times. Be

T

Site Experience Feedback

Oct 18, 2024

N/a

smile

Site Experience Feedback

Oct 18, 2024

I had difficulty editing my address. I actually had to cancel, exit and re-submit the order to be able to make the simple correction of adding my Apt #. That is bad. Otherwise, it was a good experience. I look forward to receiving my order. Thank you.

Online Shopper

Site Experience Feedback

Oct 18, 2024

Very easy. And easy to check out

Slipon

Site Experience Feedback

Oct 18, 2024

User Friendly

Meme

Site Experience Feedback

Oct 18, 2024

All is fine!

SugarBear

Site Experience Feedback

Oct 18, 2024

I found a shoe that appears to be comfortable and the heal height is what I’m looking for.

Narrow footed chick

Site Experience Feedback

Oct 18, 2024

Need narrow shoes and you have them!

Online Shopper

Site Experience Feedback

Oct 07, 2024

User friendly

gnc1226

Post-Delivery Feedback

Oct 18, 2024

ShowMall will be my 1st "goto" place to shop for shoes for both myself and my wife. As long as they have the product I am interested in - NO place can beat their prices, service & shipping.

trs

Site Experience Feedback

Oct 18, 2024

Always so easy to find the brand that I'm looking for and the discount was what made me finalize my purchase.

George

Site Experience Feedback

Oct 18, 2024

It was good. Easy checkout process. Had the items I wanted.

Weeza

Site Experience Feedback

Oct 18, 2024

Great

Online Shopper

Site Experience Feedback

Oct 18, 2024

Everything went very smooth

Shesparkles

Site Experience Feedback

Oct 07, 2024

Great experience shopping and found shoes I’ve been wanting at an awesome price.


Post-Delivery Feedback

Oct 18, 2024

I bought some timberland boots I wanted and they arrived early and were just as expected. I’m also glad they fit perfectly. I would recommend shoe mall because of the fast delivery, quality products and good sales.