ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1341 - 1360 of 9,414

MelanieM

Site Experience Feedback

Oct 19, 2024

My experience on the site today was perfectly fine. I had products saved in my bag; I moved some things around and saved them to my wishlist and then made my purchase.

Becky

Site Experience Feedback

Oct 19, 2024

Very easy to use & done quickly!

Online Shopper

Site Experience Feedback

Oct 19, 2024

It was easy to find and buy the item I was looking for.

Philip Man

Site Experience Feedback

Oct 19, 2024

Everywhere I turn to buy shoes/boots, its a real chore to find a narrow size in mens. This boot has it all: steel toe, leather, and the narrow fit. thank you

Susie

Site Experience Feedback

Oct 19, 2024

I was happy to find my wide width shoe at a discount price

Llm

Site Experience Feedback

Oct 19, 2024

A little confusing how to get discount

Ryder

Site Experience Feedback

Oct 19, 2024

Great and seamless experience here

Cheetah

Site Experience Feedback

Oct 19, 2024

I like to have high-quality shoes with 25 to 30% off. I wish every brand offered that discount.

Online Shopper

Site Experience Feedback

Oct 19, 2024

Disappointed that all shoes ordered (3) were on back order. Not good. Ordering was easy.

Sam

Site Experience Feedback

Oct 19, 2024

Site was easy to navigate, was please to find they had the size and width I was looking for in my favorite shoe.

DonnaG

Site Experience Feedback

Oct 19, 2024

I wear narrow shoes which can never be found in stores. I was delighted to find Shoe Mall where a variety of narrow shoes are avalable. It's been wonderful to bes able to find my size.

Online Shopper

Site Experience Feedback

Oct 19, 2024

I knew what I wanted, you had what I was looking for, ordered it. Simple

Renee

Site Experience Feedback

Oct 19, 2024

No problems

Suze

Site Experience Feedback

Oct 19, 2024

It was a very good experience. The array of shoes, types and sizes, was great. Shoe pictures and sizes were clear. Organization of shoe types was very good. The website was fast and easy to navigate. I will be back!

Skip

Site Experience Feedback

Oct 19, 2024

Great 1st time experience

Susan

Site Experience Feedback

Oct 19, 2024

What was great was your offer of 25% - this saved me $24! And free shipping!

Lene

Site Experience Feedback

Oct 19, 2024

I really like Shoe Mall. When ever I need a pair of shoes from J Renee I can always find them for lesser cost than I would in the department stores and I can use the coupons.

Goldie girl

Site Experience Feedback

Oct 19, 2024

Selection was good as was the styles

NP

Site Experience Feedback

Oct 19, 2024

Found via a search on Google for a particular shoe. Happily surprised by free shipping.

Paula

Site Experience Feedback

Oct 19, 2024

I like the over all set up of the site except most of the time the beginning of the page is cut off on my tablet. I don't think you manage to keep many shoes and boots in leather in size 9 extra wide regular calf. I can't even find ballet type flats. I do love the winter boots that I hope to wear for years to come.