ShoeMall Reviews - 9,414 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 1341 - 1360 of 9,414
MelanieM
Site Experience Feedback
Oct 19, 2024
My experience on the site today was perfectly fine. I had products saved in my bag; I moved some things around and saved them to my wishlist and then made my purchase.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Becky
Site Experience Feedback
Oct 19, 2024
Very easy to use & done quickly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 19, 2024
It was easy to find and buy the item I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Philip Man
Site Experience Feedback
Oct 19, 2024
Everywhere I turn to buy shoes/boots, its a real chore to find a narrow size in mens. This boot has it all: steel toe, leather, and the narrow fit. thank you
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Susie
Site Experience Feedback
Oct 19, 2024
I was happy to find my wide width shoe at a discount price
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Llm
Site Experience Feedback
Oct 19, 2024
A little confusing how to get discount
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ryder
Site Experience Feedback
Oct 19, 2024
Great and seamless experience here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cheetah
Site Experience Feedback
Oct 19, 2024
I like to have high-quality shoes with 25 to 30% off. I wish every brand offered that discount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 19, 2024
Disappointed that all shoes ordered (3) were on back order. Not good. Ordering was easy.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Sam
Site Experience Feedback
Oct 19, 2024
Site was easy to navigate, was please to find they had the size and width I was looking for in my favorite shoe.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DonnaG
Site Experience Feedback
Oct 19, 2024
I wear narrow shoes which can never be found in stores. I was delighted to find Shoe Mall where a variety of narrow shoes are avalable. It's been wonderful to bes able to find my size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 19, 2024
I knew what I wanted, you had what I was looking for, ordered it. Simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Renee
Site Experience Feedback
Oct 19, 2024
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Suze
Site Experience Feedback
Oct 19, 2024
It was a very good experience. The array of shoes, types and sizes, was great. Shoe pictures and sizes were clear. Organization of shoe types was very good. The website was fast and easy to navigate. I will be back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Skip
Site Experience Feedback
Oct 19, 2024
Great 1st time experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Susan
Site Experience Feedback
Oct 19, 2024
What was great was your offer of 25% - this saved me $24! And free shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lene
Site Experience Feedback
Oct 19, 2024
I really like Shoe Mall. When ever I need a pair of shoes from J Renee I can always find them for lesser cost than I would in the department stores and I can use the coupons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Goldie girl
Site Experience Feedback
Oct 19, 2024
Selection was good as was the styles
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
NP
Site Experience Feedback
Oct 19, 2024
Found via a search on Google for a particular shoe. Happily surprised by free shipping.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Paula
Site Experience Feedback
Oct 19, 2024
I like the over all set up of the site except most of the time the beginning of the page is cut off on my tablet. I don't think you manage to keep many shoes and boots in leather in size 9 extra wide regular calf. I can't even find ballet type flats. I do love the winter boots that I hope to wear for years to come.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »