ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1321 - 1340 of 9,414

Steve

Site Experience Feedback

Oct 12, 2024

A little premature as I just now ordered. You should have these questions after I receive the product.


Post-Delivery Feedback

Oct 20, 2024

The only problem is that they are tight and I ordered the next size up and still tight.

Kelly

Site Experience Feedback

Oct 20, 2024

Perfect

Lee

Site Experience Feedback

Oct 20, 2024

A little slow but the prices are amazing Can’t wait fr the jacket

Terry

Site Experience Feedback

Oct 12, 2024

Easy ordering


Post-Delivery Feedback

Oct 20, 2024

First time shopping at shoe mall experience went well

Smart shopper

Site Experience Feedback

Oct 20, 2024

Always find what I need. Would like to see higher end designers as well.

Narrow shoes

Site Experience Feedback

Oct 20, 2024

It was very easy to maneuver.

Online Shopper

Site Experience Feedback

Oct 20, 2024

I need a wide fit. You have a good selection option.

Online Shopper

Site Experience Feedback

Oct 20, 2024

It was very easy to look up for what I was looking for.

Bear

Post-Delivery Feedback

Oct 20, 2024

Ordered hoka shoes they are great

Carrie

Site Experience Feedback

Oct 10, 2024

Good


Post-Delivery Feedback

Oct 20, 2024

Shoemaker is very honest. And always steps up to the plate.

Micky

Site Experience Feedback

Oct 20, 2024

Overall experience was good, plenty of items to choose.

ivan

Site Experience Feedback

Sep 29, 2024

My size: 6.5 3x. Difficult to find this size of shoe.


Post-Delivery Feedback

Oct 20, 2024

Web sight is easy to use.

Cin

Post-Delivery Feedback

Oct 20, 2024

It was great

Connie

Site Experience Feedback

Oct 20, 2024

easy to use

Cocoa

Site Experience Feedback

Oct 20, 2024

No issues

Online Shopper

Site Experience Feedback

Oct 20, 2024

I ordered from here before and was happy so I am trying it again.

Patty

Site Experience Feedback

Oct 20, 2024

Easy to use and efficient

Rick

Site Experience Feedback

Oct 20, 2024

Quick, easy and great price

Online Shopper

Site Experience Feedback

Oct 20, 2024

Nothing

Lesliescalf

Site Experience Feedback

Oct 20, 2024

Awesome