ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1301 - 1320 of 9,414

Online Shopper

Site Experience Feedback

Oct 21, 2024

Coupon codes keep interrupting and raising the price back

Mamaw

Site Experience Feedback

Oct 21, 2024

Good selection easy check out

Hellraiser

Site Experience Feedback

Oct 13, 2024

Great Experience Pricing was excellent. will order in the future

Tomtom

Site Experience Feedback

Oct 21, 2024

Items need to be better detailed, soles weren’t shown on my order today

Key Wester

Site Experience Feedback

Oct 21, 2024

I was excited to find narrow sizes

Hollibell

Site Experience Feedback

Oct 20, 2024

I have a pair on New Balance velcro, white, tennis shoes. I have been having a hard time finding a replacement. I was so thrilled to find them here on the Shoe Mall site. I purchased a replacement pair in White. I may order these in Black closer to Christmas. No shipping fee and no tax. You can't beat it. I am so happy.

r2d8805

Site Experience Feedback

Oct 07, 2024

I wear a large shoe and your site was one of a very few that offer me that option.


Post-Delivery Feedback

Oct 20, 2024

The ordering experience was fine, received item on time, but the item was not the quality I was expecting. I ordered a pair of work boots. The lack of a padded tongue makes a very inferior product. I had to go on Amazon and purchase a padded tongue insert for the boots.

Boone

Site Experience Feedback

Oct 20, 2024

Wonderful

Online Shopper

Site Experience Feedback

Oct 20, 2024

Excellent - found just what I wanted right away

Deb

Site Experience Feedback

Oct 20, 2024

Good

Online Shopper

Site Experience Feedback

Oct 20, 2024

You carry narrow shoes, which are difficult to find.

Mona

Site Experience Feedback

Oct 20, 2024

Website was very easy to navigate. The pricing and shipping got my attention. I will definetly be returning for future purchases!

Bill M.

Site Experience Feedback

Oct 20, 2024

The only irritating thing is my Capital one credit card Declines SHOEMALL Everytime! I have to click yes on their end then go back too your site CANCEL original order and place a NEW order!

Pogo

Site Experience Feedback

Oct 20, 2024

Very easy to navigate. Many options, and reasonable prices.

Online Shopper

Site Experience Feedback

Oct 20, 2024

The site was easy to move around on and easy to place the order. i would use this site again.

Cat

Site Experience Feedback

Oct 20, 2024

Excellent

Online Shopper

Site Experience Feedback

Oct 20, 2024

Very good website

Bob

Site Experience Feedback

Oct 20, 2024

Great

Mare

Post-Delivery Feedback

Oct 20, 2024

Every time I have purchased shoes from ShoeMall I have been very satisfied with the quality of the shoes and the ease of purchase.

Jess A.

Site Experience Feedback

Oct 20, 2024

I was easily able to find a nice pair of new men's dress shoes for one of my boys attending an out of state college. I like that I'm able to ship them directly to him for free, therefore making the price of the shoes a little more affordable.