ShoeMall Reviews - 9,414 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 1301 - 1320 of 9,414
Online Shopper
Site Experience Feedback
Oct 21, 2024
Coupon codes keep interrupting and raising the price back
- Overall Rating: 7
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
- Full ratings for this review »
Mamaw
Site Experience Feedback
Oct 21, 2024
Good selection easy check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hellraiser
Site Experience Feedback
Oct 13, 2024
Great Experience Pricing was excellent. will order in the future
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tomtom
Site Experience Feedback
Oct 21, 2024
Items need to be better detailed, soles weren’t shown on my order today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Key Wester
Site Experience Feedback
Oct 21, 2024
I was excited to find narrow sizes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hollibell
Site Experience Feedback
Oct 20, 2024
I have a pair on New Balance velcro, white, tennis shoes. I have been having a hard time finding a replacement. I was so thrilled to find them here on the Shoe Mall site. I purchased a replacement pair in White. I may order these in Black closer to Christmas. No shipping fee and no tax. You can't beat it. I am so happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
r2d8805
Site Experience Feedback
Oct 07, 2024
I wear a large shoe and your site was one of a very few that offer me that option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
r2d8805
Post-Delivery Feedback
Oct 20, 2024
The ordering experience was fine, received item on time, but the item was not the quality I was expecting. I ordered a pair of work boots. The lack of a padded tongue makes a very inferior product. I had to go on Amazon and purchase a padded tongue insert for the boots.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Boone
Site Experience Feedback
Oct 20, 2024
Wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 20, 2024
Excellent - found just what I wanted right away
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Oct 20, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 20, 2024
You carry narrow shoes, which are difficult to find.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Mona
Site Experience Feedback
Oct 20, 2024
Website was very easy to navigate. The pricing and shipping got my attention. I will definetly be returning for future purchases!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill M.
Site Experience Feedback
Oct 20, 2024
The only irritating thing is my Capital one credit card Declines SHOEMALL Everytime! I have to click yes on their end then go back too your site CANCEL original order and place a NEW order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pogo
Site Experience Feedback
Oct 20, 2024
Very easy to navigate. Many options, and reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 20, 2024
The site was easy to move around on and easy to place the order. i would use this site again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cat
Site Experience Feedback
Oct 20, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 20, 2024
Very good website
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Bob
Site Experience Feedback
Oct 20, 2024
Great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mare
Post-Delivery Feedback
Oct 20, 2024
Every time I have purchased shoes from ShoeMall I have been very satisfied with the quality of the shoes and the ease of purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jess A.
Site Experience Feedback
Oct 20, 2024
I was easily able to find a nice pair of new men's dress shoes for one of my boys attending an out of state college. I like that I'm able to ship them directly to him for free, therefore making the price of the shoes a little more affordable.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »