ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1281 - 1300 of 9,414

The Boss

Site Experience Feedback

Oct 21, 2024

Found the shoes I wanted and the promo code reduced the price by 30%. Made the decision easier.

Debra

Site Experience Feedback

Oct 21, 2024

Easy and I got a discount

Joanie

Site Experience Feedback

Oct 21, 2024

I have a narrow heel. Your website had a variety of shoes in a narrow width.

Momma H

Site Experience Feedback

Oct 21, 2024

Had ordered directly from J Renee website then saw that these shoes were available here with 30% savings. Immediately CANCELLED order and reordered here, LOVE your all the time savings.

Chic

Site Experience Feedback

Oct 21, 2024

There’s a lot of shoes I wanted on back order, but other than that it was fine.

SUSIE

Site Experience Feedback

Oct 21, 2024

WOULD HAVE LIKED TO HAVE A MEASUREMENT ON THE HEIGHT OF THE SHOE ABOVE THE HEEL.

T. Milbourne

Site Experience Feedback

Oct 21, 2024

Great Top Notch Interaction

BOO

Site Experience Feedback

Oct 21, 2024

GOOD

Fer89

Site Experience Feedback

Oct 21, 2024

I have purchased from ShoeMall before and have always been satisfied with my purchases.

Anna

Site Experience Feedback

Oct 21, 2024

This was very easy and quick. Enjoyed using special offers.

Benabotch

Site Experience Feedback

Oct 21, 2024

I had a great experience no problems at all thank you very much

Online Shopper

Site Experience Feedback

Oct 21, 2024

no comment

Online Shopper

Site Experience Feedback

Oct 21, 2024

its pending order

Sammy

Site Experience Feedback

Oct 21, 2024

Looked for product this was cheaper

svejkist

Site Experience Feedback

Oct 21, 2024

The credit card part doesn't play nice with the MacOS keychain. Other wise great.

Butch

Site Experience Feedback

Oct 21, 2024

So far, I've been very happy with all the shoes I've bought from you.

Mom10

Site Experience Feedback

Oct 21, 2024

I always have a positive shopping experience with ShoeMall. I have wide feet and ShoeMall carries a great selection of styles available in wide sizes. It's so nice to know that I can find beautiful shoes for weddings and special occasions, as well as casual styles for daily wear.Thank you for providing attractive options for wide feet!

Misty Brook

Site Experience Feedback

Oct 21, 2024

Great place to shop!!

Dogmom

Site Experience Feedback

Oct 21, 2024

Good experience. Easy to find what you are looking for. Simple checkout procedure.

Saira31

Site Experience Feedback

Oct 21, 2024

Everything was perfect