ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1261 - 1280 of 9,414

Ramon

Site Experience Feedback

Oct 22, 2024

Easy to understand and use.

Slaughtorgod

Site Experience Feedback

Oct 22, 2024

It’s was nice and easy website to navigate and find a good new pair of boots for my dad that needed a new pair bad

Buttons

Site Experience Feedback

Oct 22, 2024

I normally do not shop on line at all.

Kk

Site Experience Feedback

Oct 22, 2024

Found exactly what I was looking for!

Online Shopper

Site Experience Feedback

Oct 22, 2024

Over price but want the shoe

Robin

Site Experience Feedback

Oct 22, 2024

Need more selection

Online Shopper

Site Experience Feedback

Oct 22, 2024

Excellent

BeeBee

Site Experience Feedback

Oct 22, 2024

First shoe site I’ve found with size 5 shoes. Thank you so much!

JJ

Site Experience Feedback

Oct 22, 2024

Need new shoes

KD

Site Experience Feedback

Oct 22, 2024

Good deal on shoes

Nomi

Site Experience Feedback

Oct 22, 2024

good experience

Online Shopper

Site Experience Feedback

Oct 14, 2024

Easy to navigate, able to go directly to the product I was searching for narrow width shoes


Post-Delivery Feedback

Oct 22, 2024

Needing a narrow width shoe limits my choices. Shoe Mall has a good and fashionable selection.

spaz

Site Experience Feedback

Oct 22, 2024

*

N/a

Site Experience Feedback

Oct 22, 2024

I enjoyed it

Online Shopper

Site Experience Feedback

Oct 22, 2024

Na

Online Shopper

Site Experience Feedback

Oct 22, 2024

Fine

Online Shopper

Post-Delivery Feedback

Oct 22, 2024

No problems. Am satisfied.

BEV

Site Experience Feedback

Oct 22, 2024

I USE THIS SITE WHEN I CANNOT FIND THE PRODUCT I WANT IN THE SIZE THAT I NEED.

cmalasan

Site Experience Feedback

Oct 22, 2024

I loved ordering from here because I have a hard time finding women’s wide sneakers.

Online Shopper

Site Experience Feedback

Oct 22, 2024

Size